2degrees

Industry: Telecommunications 

Solution: TechSafe™ Managed Services powered by TechSafe Solve and IBM MaaS360 with Watson 
Prepared by: Adam Hunter, GM of Product, Commercial & Governance  

Overview 

2degrees, a leading telecommunications provider, partnered with TechSafe to enhance their device management capabilities that it delivers to its customers. This collaboration aimed to streamline device management processes, improve security, and reduce operational costs.  Providing customers with access to fleet management using TechSafe’s user friendly Solve interface.  

Challenges 

2degrees faced several challenges: 

• Complex Device Management: Managing a diverse range of devices across multiple platforms was time-consuming and prone to errors. 

• Security Concerns: Ensuring the security of devices and data was a top priority. 

• Operational Costs: High costs associated with manual device management and support. 

Solution 

TechSafe provided a comprehensive solution that addressed these challenges through its advanced Mobile Device Management (MDM) and Unified Endpoint Management (UEM) services. Key features included: 

1. Centralized Management: A single platform to manage all devices, regardless of the operating system. 

1. Enhanced Security: Robust security features, including encryption, remote wipe, and real-time threat detection. 

1. Automated Processes: Automation of routine tasks such as software updates, compliance checks, and inventory management. 

1. Cost Efficiency: Reduction in operational costs through streamlined processes and reduced need for manual intervention. 

Platform with options  

A key differentiator TechSafe delivers is a unified platform that support multiple MDM/UEM services in a consistent manner.  The service is efficient, thanks to TechSafe’s dedicated support team. Key steps included: 

1. Assessment: Detailed assessment of 2degrees’ customer requirements. 

1. Customisation: Tailoring the TechSafe solution to meet specific needs. 

1. Deployment: Phased deployment to ensure minimal disruption to operations. 

1. Training: Comprehensive training for 2degrees’ IT staff to ensure effective use of the new system. 

1. Innovation: TechSafe is designed to ensure customers get the best value for their investment.  The TechSafe team are always looking for new ways to simplify the delivery of device management, from enrolment, control right through a device’s lifecycle.   

Results 

The partnership between TechSafe and 2degrees has yielded significant benefits: 

• Improved Efficiency: Centralized management and automation led to an 80+% reduction in time spent on device management tasks. 

• Enhanced Security: Implementation of advanced security features resulted in a decrease in security incidents and ensure compliance to industry standards. 

• Cost Savings: Overall operational costs reduced, with TechSafe delivering not only the platform but the managed service this contributes to not only a healthier bottom line, but better visibility for customers and more satisfied customers. 

• User Satisfaction: Positive feedback from customers due to the ease of use and reliability of TechSafe. 

Conclusion 

The collaboration between TechSafe and 2degrees has been a resounding success. By leveraging TechSafe’s advanced UEM solutions, 2degrees has significantly improved its device management capabilities. This partnership exemplifies how strategic collaboration can drive operational excellence and deliver tangible business benefits. 

FOR MORE:  

www.techsafe.nz  

CONTACT US:   
Support@techsafe.nz