Using the Add Device Feature

Please review when and why to use this feature

Overview

When you have a device that you cannot enroll because it doesn’t have an Active Directory account behind it, we need to create an enrollment request that creates a local account in the TechSafe System.

There are two reasons to use the Add Device method. These are:

Android shared device enrollment request.

Making accounts this way are for devices like Shared Devices, Devices with a singular purpose (office phones) or phones that aren’t directly tied to a person or place. 

Bring Your Own Device (BYOD) enrollment request.

When you have a user that is bringing their own device, for easier enrollment, you should create an enrollment request that sends them the information required to setup the device.

You can send them a text or email which will contain a link that will step the user through the setup process.

Steps to create an enrollment request for an Android Shared Device:

  1. Navigate to the TechSafe portal and press Add Device
  2. Enter in the email address that will be tied to the account
    1. This email address does not need to have an existing mailbox.
  3. Enter in the phone number of the device
    1. If the device doesn’t have a phone number / you don’t know it, leave it blank.
  4. For Select your device type, click Other.
  5. Ensure the Use passcode for authentication is ticked.
  6. Leave Email User ticked.
  7. If you wish for the enrollment request to be sent to another email also, tick the copy email and enter in the second email address.

Steps to create an enrollment request for a BYOD:

  1. Navigate to the TechSafe portal and press Add Device
  2. Enter in the email address of the user.
  3. Enter in the phone number of the device.
    1. This is recommended as the user can receive a link texted to them to kick start the process.
  4. For Select your device type, click Other.
  5. Leave Email User ticked.
  6. If you wish for the enrollment request to be sent to another email also, tick the copy email and enter in the second email address.

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